Frequently asked questions
Quick answers about orders, delivery, payment and halal certification.
Is everything on Halal Move halal?
Yes. Every shop has to hold a valid halal certificate to sell here, and a shop whose certificate lapses is taken off sale automatically. Read more in our halal standard.
When will my order arrive?
You choose the day and a two-hour delivery window at checkout. The shopper starts on your order about an hour before the window opens, so everything leaves the shop fresh.
Do you deliver to my area?
We are opening city by city. Enter your address at checkout, or see delivery areas, to check whether we reach you yet.
Why is the price an estimate for some items?
Meat, fish and other items sold by weight are priced per pound. Your card is only charged once the shopper has weighed and confirmed every item, so you pay for exactly what you get.
Can I order from more than one store?
Each basket is filled by one store at a time, so it arrives together and cold-packed. Finish one order, then start another from a different store.
Where does my tip go?
All of it goes to the person delivering your order.
Something was wrong with my order. What do I do?
Contact us from your order in your account, or see returns & refunds. We will put it right.
How does Qurbani work?
Reserve a whole animal or a share, pay a deposit, and pay the balance once the animal is weighed and you agree the final price. You can also request a quote for exactly what you need.
Do you do catering?
Yes. Tell us the menu, the number of guests and the date on the catering page and we will come back with a quote.
Still stuck? Contact the help center.